Frequently Asked Questions (FAQ)
Absolutely. Members who are logged in have the ability to add items to their Watchlist, which can be viewed both on your computer and on your mobile device. Adding items to the Watchlist is the best way to monitor the vehicles that you’re most interested in.
Similarly, we provide a feature online that allows you to save searches. This saves time for those Members who have searches they run repeatedly.
If you’re not a Member, register now to take advantage of these time-saving tools.
This is one of our most popular questions! With vehicles up for auction regularely, the odds are that we will have what you’re looking for.
The simplest way to find a particular vehicle is to type a word or phrase into the Search toolbar at the top of any Copart page or within the Vehicle Finder. Then see what the search results generate for you.
For a more advanced search, use our Vehicle Finder to find vehicles that fall into one or more of these groups:
- Vehicle Type
- Damage / Salvage Type
- Featured Items
- Purchase Options
- Current Bid Price
You can also search by year, make, model, location, VIN and lot number.
If you find a search that works for you, save your search so you can run similar search results whenever you return to Copart.
Another way to search vehicles is to download the CSV Sales Data once you are logged in as a member. This spreadsheet allows you to sort vehicle data to determine which vehicle thumbnail images to view.
In our auctions you have the possibility to buy used, mostly damaged cars. There are automobiles, LCVs, motorcycles and several more for you to bid on. Please also check out all available categories on our Vehicle Finder page.
Yes. Although Copart provides up to 20 high-quality images and accurate descriptions for each vehicle, any information provided by the Seller or Copart is for convenience only. Therefore, it is your responsibility to confirm, research, inspect and investigate a vehicle prior to bidding on it. That’s why Copart invites you to our locations to preview vehicles of interest.
Want to preview vehicles at a location near you?
Copart Members may preview vehicles
at no cost Monday to Friday between 8:30 and 16:30 – Please arrange an appointment. Non-members are welcome
at the locations, too, but will be charged a visitor fee for each location visit and must be accompanied by
a Member.
Our multilingual member service is also available to answer any additional questions you may
have about the vehicle. You can reach us by phone (+49) 0211 540 11800, by
WhatsApp (+49) 0162 2096792 or by email at info@copart.de,
Monday to Friday between 8:30 and 17:00.
Not a Member? Register today.
Upon arrival at the yard, you will be escorted to your vehicle of interest, where you will find the vehicle
waiting for inspection.
Can I place bids directly on the yard?
There are bid terminals on all our yards which give you the possibility to place kiosk bids
directly on the yard.
Is there a guest WiFi on the yard and a printer?
On all locations we have bidding terminals and of course there is a guest WiFi for you to use
free of charge. If you need to print documents that are needed for the sale of a car or the transport of it,
you can use one of our printers.
When can I pick up my car?
Your pickup on our yards is possible from Monday to Friday from 8:30 am to 5:00 pm. Currently
now it is not possible to pick up your car on Saturdays.
No, Copart does not pay any customs duties or associated costs when a vehicle is delivered abroad from Germany. According to our General Terms and Conditions, Art. 7 Payment Terms, Retention of Title, the following regulations apply:
- For Business: Art. 7 (7) states that all costs, customs duties or charges, if any, in connection with the export and import of vehicles purchased by the Member shall be borne by the Member.
- For Consumers: Art. 7 (6) also stipulates that all possible costs, customs duties or charges in connection with the export and import of the vehicles purchased by the Bidder shall be borne by the Bidder.
For further details on our payment terms, please read the relevant section in our General Terms and Conditions.
- Can I have my vehicle delivered directly?
Yes, Copart offers deliveries within Germany and neighboring countries. We deliver any vehicle, from motorcycles to vans.
- How can I request a delivery?
There are two convenient ways to request a delivery:
• Via the Member Portal
• With the Member Mobile App
- How far can Copart deliver vehicles?
We can deliver vehicles up to a distance of 1,000 kilometers from the respective Copart location.
- When can I expect my delivery?
Delivery takes place within 8 working days after receipt of all fees. The exact date will be agreed with you.
- How can I pay for the delivery?
There are various payment options available to you:
• Online Payment (Credit/Debit Card): Once a delivery order has been placed via the member portal or mobile app, immediate payment of the delivery invoice is possible.
• Bank Transfer: A classic method of paying your delivery invoices.
• Payment at the Yard: Delivery can be requested after payment at the yard.
- What does the delivery status of my vehicle mean?
The delivery process of your vehicle goes through four important phases that give you information about the current status of the delivery:
• Ordered: Your order has been placed and the system has successfully confirmed the invoice confirmation. Your vehicle is now waiting for the delivery process to begin and is ready for delivery.
• Initiated: The delivery process has officially started.
• In Transit: Your vehicle has left the Copart yard and is now on its way to you.
• Delivered: Your vehicle has been successfully delivered.
- What happens if I want to cancel a delivery order?
You can cancel the delivery order up to the status "Ordered". After the start of the delivery process, i.e. from the status "Initiated" onwards, cancelations are no longer possible. After successful processing of your cancellation request, you will receive a confirmation of the cancellation via your account. The system will then update the status of your delivery order as canceled and remove it from the list of active deliveries.
- Will I receive a refund if I cancel the delivery order?
Yes, if you have already paid for the delivery and the order has been successfully canceled, you will automatically receive a refund of the corresponding amount.
- What requirements must be met before delivery can begin?
All costs must be paid in full, including:
• Invoice for the highest bid
• Delivery costs
• Late removal fee (if applicable)
- How is my vehicle's delivery fee calculated?
By combining various factors, our system guarantees a fair and comprehensible calculation of delivery charges. The use of coordinate calculations for distance measurement, the consideration of vehicle weight and the application of member prices enable precise and transparent pricing for our delivery service.
After purchasing a vehicle from Copart, you can make the payment by bank transfer or, if you are a private buyer, you can also pay by credit card. After completing your purchase transaction, you will receive all the necessary payment processing information to make the process as smooth and quick as possible. Please ensure that you make all payments according to the instructions and on time to avoid delays. For specific payment details, you can always contact our customer service team who will be happy to help.
For more information on the condition and specifications of the vehicles, you can visit our location page or directly contact the staff at our yard where the vehicle is stored. On the location page, which you can access via Copart locations, you will find contact details and further specific information about each yard. Our knowledgeable staff will be happy to help answer any questions you may have about the vehicle description.
You can find your invoices and payment information after logging in to the member area on our website. Navigate to the “Payments History” column, where you can view a detailed list of all your transactions and the associated invoice documents. This section provides you with a clear overview of your financial activities and transactions with Copart.
The collection code for your vehicle will be displayed in your user dashboard on the Copart portal as soon as your payment has been confirmed. You will also receive a confirmation email containing this collection code. Keep this code safe as it is required to collect the vehicle from the specified location. If you have any problems finding your collection code, our customer service team will be happy to assist you.