Frequently Asked Questions
Find answers to the most important topics about Copart Germany. Select a category to jump directly to the relevant questions.
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Frequently asked questions by topic
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About Copart
Registration, company background, locations and vehicle sources.
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Vehicle Information
Categories, previewing vehicles, saved items and documents.
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Bidding & Purchasing
Auction times, worldwide bidding, cancellations and binding bids.
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Vehicle Status
Pickup PIN, deadlines and next steps after payment is confirmed.
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Payments & Fees
Payment processing, Late Permit and Finance Department guidance.
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Transport & Yard
Transport options, pickup deadlines and on-site assistance.
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To open an account, simply click here and follow our 3-step registration process.
No, you can only sell your vehicle privately to CashforCars.de. CashforCars.de is a brand of Copart, which specializes in the purchase of damaged and accident-damaged vehicles. Car dealers, on the other hand, also have the option of selling to Copart via our Car Dealer Service.
Yes, CashforCars.de is a brand of Copart and is therefore part of the Copart group of companies. Copart is a platform that auctions damaged vehicles and accident vehicles via its own online car auctions. We are represented in 11 countries worldwide. Besides Copart.de these are the only official online offers: copart.fi, copart.com, copart.co.uk, copartmea.com, copart.es, copart.com.br, copart.ca, copart.ie.
Copart Deutschland GmbH is a subsidiary of Copart Inc. from the USA and operates completely independently in Germany, with its own vehicle stocks.
In addition to our headquarters in Düsseldorf, we operate nine marketing locations where we prepare vehicles for auction and make them easy for our buyers to collect. An overview can be found on our Locations page.
The vehicles come from insurance companies, fleet operators, dealers and car rental companies, or private individuals who have sold their vehicle to CashforCars.de. Please note that we mainly deal with vehicles registered in Germany. However, we also frequently have vehicles that are registered in other countries.
This is one of our most popular questions! With vehicles up for auction regularly, the odds are that we will have what you're looking for.
The simplest way to find a particular vehicle is to type a word or phrase into the Search toolbar at the top of any Copart page or within the Vehicle Finder. Then see what the search results generate for you.
For a more advanced search, use our Vehicle Finder to find vehicles that fall into one or more of these groups:
- Vehicle Type
- Damage / Salvage Type
- Featured Items
- Purchase Options
- Current Bid Price
You can also search by year, make, model, location, VIN and lot number. If you find a search that works for you, save your search so you can run similar search results whenever you return to Copart.
In our auctions you have the possibility to buy used, mostly damaged cars. There are automobiles, light commercial vehicles (LCVs), motorcycles and several more for you to bid on. Please also check out all available categories on our Vehicle Finder page.
Yes. Although Copart provides up to 20 high-quality images and accurate descriptions for each vehicle, any information provided by the Seller or Copart is for convenience only. Therefore, it is your responsibility to confirm, research, inspect and investigate a vehicle prior to bidding on it. That's why Copart invites you to our locations to preview vehicles of interest.
Want to preview vehicles at a location near you? Copart Members may preview vehicles at no cost Monday to Friday between 8:30 and 16:30 – Please arrange an appointment. Non-members are welcome at the locations, too, but will be charged a visitor fee for each location visit and must be accompanied by a Member.
Our multilingual member service is also available to answer any additional questions you may have about the vehicle. You can reach us by phone (+49) 0211 540 11800, by WhatsApp (+49) 0162 2096792 or by email at info@copart.de.
Not a Member? Register today. Upon arrival at the yard, you will be escorted to your vehicle of interest, where you will find the vehicle waiting for inspection.
Can I place bids directly on the yard? Yes, there are bid terminals on all our yards which give you the possibility to place kiosk bids directly on the yard.
Is there a guest WiFi on the yard and a printer? Yes, on all locations we have bidding terminals and guest WiFi for you to use free of charge. If you need to print documents, you can use one of our printers.
When can I pick up my car? Your pickup on our yards is possible from Monday to Friday from 8:30 am to 5:00 pm. Currently it is not possible to pick up your car on Saturdays.
Absolutely. Members who are logged in have the ability to add items to their Watchlist, which can be viewed both on your computer and on your mobile device. Adding items to the Watchlist is the best way to monitor the vehicles that you're most interested in.
Similarly, we provide a feature online that allows you to save searches. This saves time for those Members who have searches they run repeatedly.
If you're not a Member, register now to take advantage of these time-saving tools.
For a small number of vehicles, the documents are often still with the previous owner or being processed. Please check the vehicle description first. If there is a (P) next to it, this means that Copart has not yet received all the vehicle documents required for sale.
In this case, the available documents will only be requested from the seller after the sale, full payment, and collection of the vehicle. This process can take up to approximately 15 business days from this point. If you have any questions, please contact Member Services.
Copart sells vehicles from many countries around the world. If you are interested in buying in other countries, please register on the suitable website of the country. Your registration documents will be checked and after you have paid your registration fee you can start bidding and buying. An overview of all Copart locations can be found on our "Locations" page or on the footer of our website.
Copart auctions are held online via the Copart platform and take place from Monday to Friday, with dates that can be viewed in the auction calendar published on Copart.com.
All bids placed are binding. After receiving the invoice, the vehicle can either be purchased or the purchase can be canceled. In the event of cancellation, a restoration fee for commercial customers or a processing fee for private customers will be charged.
No, Copart does not offer vehicles as part of a competition under any circumstances. Please be wary of offers from scammers promising such promotions under Copart's name.
Business customers: The collection PIN is automatically released and sent to you by email once full payment and all outstanding fees have been received. You can also view or regenerate the PIN at any time in your Copart account (e.g. in the payment overview).
The collection PIN serves as authorization for vehicle pickup and allows the release of the vehicle and, if available, the vehicle documents. Please treat it confidentially, as anyone with a valid PIN can collect the vehicle. Please note that vehicle collection is only possible with a valid collection PIN.
Private customers: The collection PIN will only be released after confirmed receipt of payment. From that moment, you have 5 days to collect the vehicle. If the vehicle is not collected within this period, a handling fee of €75 will be charged.
Your payment will be processed once the full amount has been received by us. Depending on the payment method, this usually takes 1–3 business days.
Please note: The total amount must be received by us within 3 business days. Your vehicle will only be released for further processing (e.g. collection) once the payment has been successfully processed.
If your payment is not yet visible after this period, please send a request including your purchase details (e.g. lot number) to: rechnung@copart.de.
Please note that our Member Service does not have access to detailed payment information. Your request can therefore only be handled by the Finance Department.
A "Late Permit" may occur if your payment has not yet been received or processed in our system. The decisive factor is the actual receipt of funds, not the time of your transfer (processing time usually 1–3 business days). The total amount must be received within 3 business days.
Outstanding balances may also cause this. Once the payment has been fully processed, the status will be updated automatically.
No, Copart does not pay any customs duties or associated costs when a vehicle is delivered abroad from Germany. According to our General Terms and Conditions, Art. 7 Payment Terms, Retention of Title, the following regulations apply:
For Business: Art. 7 (7) states that all costs, customs duties or charges, if any, in connection with the export and import of vehicles purchased by the Member shall be borne by the Member.
For Consumers: Art. 7 (6) also stipulates that all possible costs, customs duties or charges in connection with the export and import of the vehicles purchased by the Bidder shall be borne by the Bidder.
The Member / Bidder is also responsible for obtaining the necessary import permits as well as all necessary licenses, permits or other required documents for the transport and import into the destination country on his own responsibility and at his own expense.
The vehicles are transported to the marketing locations either by our own trucks or by selected external service providers.
Once full payment has been received and all fees have been settled, the collection PIN will be released. Vehicle collection is only possible with a valid PIN.
Please note that the process differs depending on the vehicle type:
1. Onsite LOTs: These vehicles are already located at the Copart facility. You have 3 business days from the invoice date to complete the payment. Collection must take place within 5 business days from receipt of the invoice.
2. Offsite LOTs: This process applies only to vehicles marked as "OFF", meaning the vehicle is not located at our facility at the time of sale. These vehicles are first transported to the Copart location. The collection PIN will only be issued once the vehicle has arrived. The 5-business-day collection period begins once the collection PIN has been released.
Please note: If the vehicle is not collected within the specified timeframe, storage fees may apply.
After receiving the confirmation email, private customers must appear in person at the responsible yard and sign the purchase agreement. The invoice will then be issued directly on site.
Once the payment has been successfully confirmed, private customers will receive their pickup PIN. Using this PIN, the vehicle can be collected within the specified period using a trailer or transporter.
If the vehicle is not collected within the specified period, a processing fee of €75 will apply.
Copart's delivery options can be requested directly through the member area after the vehicle has been won and paid for. There you have the option to book transportation.
Further information on vehicle transportation can be found here.
Our yard staff will be happy to help you load the vehicle on site and answer any questions you may have, as far as possible. As communication is usually in German or English, we ask foreign customers to prepare accordingly or, if necessary, to bring someone with them who speaks the language. A friendly and respectful attitude towards each other helps to make the process straightforward and pleasant for everyone involved.